Products: Raw Unrefined Shea Butter, Whipped Shea Butter & Shea Butter cream (scented and unscented)
Effective: 23 September 2026
Sales: United Kingdom Only

At Blossom Peaches, we handcraft our shea butter in small batches and want you to love it. If something isn’t right, please read below.

1. YOUR 14-DAY RIGHT TO CANCEL (UK Law)
Under the Consumer Contracts Regulations 2013, you have 14 days from the day after delivery to cancel, no reason needed.

However, because our products are cosmetics, you can only cancel if they are SEALED & UNOPENED.

2. WHAT YOU CAN & CANNOT RETURN

✅ CAN BE RETURNED (within 14 days):
– Unopened, unused, sealed jars with original hygiene seal intact
– In original packaging with batch label readable
– Includes: Raw Shea Butter, Whipped Shea Butter, Shea butter creams, Scented versions — as long as sealed

❌ CANNOT BE RETURNED (for hygiene reasons):
– Any jar where seal is broken, opened, scooped, or used — even if you didn’t like the scent/texture
– Whipped / Scented butters where lid has been opened (we cannot resell for hygiene reasons under UK Cosmetics Regulations)
– Sample sachets, gift cards, sale items marked FINAL SALE
– Items returned after 14 days

Why? Whipped butters and shea butter creams are cosmetic products that touch skin. Once opened, they cannot be resold for health protection.

3. FAULTY, DAMAGED, MELTED OR WRONG ITEM
We understand shea is natural and can melt.

Contact us within 48 hours with photo to: *support@blossompeaches.com

We offer full refund or free replacement if:
– Jar arrived cracked, leaking, or damaged
– Wrong scent / size sent
– Product contaminated, rancid smell (sour, not nutty) or mould — rare but covered
– Missing seal on arrival

Natural melting is NOT a fault: Raw and whipped shea butter can melt in transit during warm weather (UK summer or heated van) and re-solidify grainy or less whipped. This is natural and does NOT affect quality or safety.

To fix melted whipped butter: Place sealed jar in fridge for 1-2 hours. For raw butter: Melt gently in warm water and let set.

We will not refund for melting alone, unless jar leaked badly and lost significant product.

4. SCENT & ALLERGY – PLEASE READ BEFORE BUYING

a) Scented / Whipped Versions: Scent is subjective. We describe scents accurately, but what smells strong to one person may be light to another. We cannot refund opened scented butter because you dislike the scent. Please order our Mini 50g to try scent first.

b) Allergies: All our butters contain Butyrospermum Parkii (Shea) Butter — a nut-derived butter. Scented versions may also contain fragrance oils, essential oils and may contain allergens like Limonene, Linalool (listed in INCI).

– If you have nut allergy — DO NOT purchase
– If you have fragrance sensitivity — choose UNSCENTED raw, unscented whipped or unscented shea butter cream
– Always do a 24-hour patch test on inner arm before full use
– We cannot refund opened products due to allergic reaction where ingredients were listed

Full INCI ingredients are listed on each product page and on jar label.

5. HOW TO RETURN

Email: *support@blossompeaches.com
Subject: RETURN – [Your Order #]

Include: Order number, reason, photo of sealed jar with batch number visible.

If approved:
1. We send you return address: [INSERT YOUR UK RETURN ADDRESS HERE]
2. Post via tracked service (Royal Mail 2nd Class Tracked recommended)
3. Keep proof of postage until refund is issued
4. You pay return postage unless item is faulty

6. REFUND TIMELINE

– We inspect returns within 2 working days of arrival
– Refunds issued within 14 days by law to original payment method
– PayPal / Stripe / Bank may take 3-5 days to show
– Original delivery fee only refunded if item is faulty or we sent wrong item

7. EXCHANGES
We do not offer direct exchanges. Please return sealed item (if eligible) and place new order for different scent/size.

8. DAMAGED IN TRANSIT – WHAT TO DO
If parcel looks damaged, please take photo of outer parcel before opening. This helps us claim from Evri / Royal Mail.

9. CONTACT
Blossom Peaches
Email: support@blossompeaches.com
Web: https://www.blossompeaches.com
Address: 60 Avondale Road, Bromley Kent, BR1 4EP
Instagram: [@blossompeaches]

Your statutory rights under Consumer Rights Act 2015 are not affected.